Returns & Exchanges
At Natio, we want you to be completely satisfied with your botanical beauty purchase. If a product doesn't meet your expectations, we offer a 30-day return policy for items in their original, unopened condition.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit.
Label and Post
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized postal service location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing